Frequently Asked Questions

A Cruiser is our most compact, everyday board. It’s light, easy to carry, and built for short trips and quick fun.

A Surf Skate runs our reverse kingpin surf trucks front and back, so both ends turn together. You can pump and carve down the street the same way you’d generate speed on a wave, without pushing.

A Longboard is longer and more stable again, better suited to covering distance, cruising comfortably, or riders who want a smoother, more planted ride.

If you’re coming from surfing, a Surf Skate will feel most familiar. If you just want the easiest way to get around, start with a Cruiser.

Every OBfive Cruiser and Surf Skate deck is built to withstand a breaking strain of 400kg. No matter your size, riding style or how hard you push it, you can trust your board to hold up. It’s one of the reasons our boards carry a 12-month warranty with confidence.

Our Cruiser and Surf Skate decks are built to a breaking strain of 400kg, so they comfortably handle riders of all sizes. For the best ride quality and control, we suggest most adult riders stay under 100kg per board, well within the deck’s tested strength.

Orders are processed and fulfilled within 1–2 business days.

Once your order ships, you’ll receive an email with your tracking link so you can follow it the whole way. Tracking can take 24–48 hours to update after dispatch.

Yes! International orders ship via Australia Post Express Courier International, arriving in 5–8 business days with online tracking and signature on delivery.

Shipping starts from $40 to New Zealand and from $79 to the rest of the world. The exact cost for your order is shown at checkout. Customers are responsible for any customs duties or import charges in their country.

We accept all major credit and debit cards, PayPal, Shop Pay and Afterpay at checkout.

Once an order has entered our fulfilment process we’re not able to make changes. If you need to update or cancel something, message us as soon as possible after ordering and we’ll do our best to catch it in time.

Drop us a message on our contact page and we’ll let you know if and when we’ll be getting more stock.

Get in touch straight away with your order number and a couple of photos of the damage, and we’ll sort out a replacement or repair for you.

Not usually! During assembly we use an impact wrench to tighten wheel nuts evenly across every board, which occasionally over-tightens a wheel. Just loosen the nut about a quarter turn with a T-tool or wrench and it’ll spin freely.

Yes, that’s completely normal on a new board. Components need a little time to wear in. If it doesn’t settle after regular use, check that your trucks and kingpin nut are tightened to the right level, and get in touch if it’s still bothering you.

Keep your bearings away from water, wipe your deck down with a dry or barely damp cloth rather than hosing it off, and let it dry in a shaded area out of direct sunlight. Give your trucks, kingpin and bolts a periodic check to make sure nothing’s worked loose.

You can lightly spray inside your bearings and any other moving parts with Inox (available at Bunnings) to keep things running smooth. A little regular care goes a long way toward keeping your board riding like new.

We recommend keeping your board out of the water where you can. Both fresh and salt water can cause your bearings and other components to rust over time, which shortens their life.