Pick UpIf you are on the Gold Coast, you can come into our office and pick up your board. Just choose the pick up option at the check out. It generally takes 2-3 hours for your order to go through our system depending on the volume of orders we are receiving.
Email us on email@example.com once you have received your order confirmation and let us know when you would like to pick up your board and we will make sure it is ready for you.
OBfive office location:
8/76 Township Drive
Burleigh Heads, 4220
Can I cancel my order?
We all make bad decisions some times. You can cancel your order if you change your mind but if it has been shipped then you will have to pay the return shipping as well as a $20 restocking fee.
We offer FREE standard shipping in Australia with all orders over $250 excluding WA. For express shipping we charge $20 per purchase for the East Coast of Australia and $5 per extra item and $25 for Western Australia and $5 per extra item. All currency figures are in Australian Dollars (AUD).
Standard shipping times
Delivery time is usually 3-8 business days. Isolated areas will have longer delivery times. All standard shipping orders are sent via Australia Post E-Parcel, Couriers Please, Aramex and TNT and will require signature confirmation upon delivery to ensure the goods have been received. If you are unlikely to be home to sign for the goods we recommend the use of a business address if more convenient. If the goods are unable to be signed for the courier will leave a card to notify the goods were attempted to be delivered. If there are any difficulties with the arrival of your order please contact us immediately on firstname.lastname@example.org
We use Australia Post Express for all of our express shipping. Shipping times are 2-5 business days Please see the Australia Post website for more details about your specific area.
All International orders will be shipped via Australia Post Express Courier international. The service starts from $49 and varies per region and is a 5-8 day express delivery service that offers online tracking and signature on delivery. Items sent via Australia Post will require signature confirmation upon delivery to ensure the goods have been received. If you are unlikely to be home to sign for the goods we recommend that you use a Business address or a PO Box. All in stock items will be shipped next working day after email confirmation of order. If there are any difficulties with the arrival of your order please contact us immediately on email@example.com
Please be aware if you are ordering for International deliveries you warrant, understand and agree to the following; • Customers are liable for any relevant customs charges, duties or tariffs for their country. • Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded. • Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer) Customs policies vary widely in each country. Please contact your local customs office for further information